Privacy Policy

This Privacy Policy explains how Rtbet Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand their privacy choices and how personal information is handled.

Rtbet Casino holds a licence issued by the Anjouan gaming authority under the Curaçao licensing system. The casino operates SSL encryption alongside AML and KYC compliance measures to protect player accounts and transactions.

Information we may collect

Rtbet Casino may collect information that is needed to provide online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how a player uses the website, the services requested and the choices made when using the account.

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. Information may also be collected when a player contacts customer support, makes a complaint, asks a question or provides feedback.

Verification information

To help confirm identity, age, eligibility and account ownership, players may be asked to provide verification documents or related information. This can include information shown on identity documents, proof of address, payment verification details and information needed to assess unusual or potentially unauthorised activity. Verification information is handled for account protection, anti-fraud checks and compliance with applicable obligations.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment details may be processed through payment service providers. Where possible, payment information is handled in a way that limits the amount of sensitive payment data directly retained by the website. Transaction records may be used to process requests, investigate disputes, prevent misuse and maintain accurate account records.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, approximate location derived from technical data, pages visited, session information and details about interactions with the website. This information can help keep the service working, identify technical problems, protect accounts and understand general website use.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the website and its services. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspected misuse, unauthorised access or other harmful activity.
Providing customer support, responding to enquiries and resolving complaints or disputes.
Sending service-related messages, including account, security and transaction updates.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Monitoring website performance, testing features and improving the player experience.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to gambling services.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be combined from different parts of the website where this is reasonably necessary for one of these purposes. For example, account, transaction and technical information may be reviewed together when investigating an unusual login, payment concern or suspected fraud.

Sharing information

Information may be shared with service providers that help operate the website and provide services such as payment processing, identity verification, fraud prevention, customer support, hosting, technology, security, analytics and communications. These providers should receive information only where it is needed for their relevant services and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to investigate suspected unlawful activity, protect a person or service, respond to a valid legal request, enforce applicable terms or meet a legal obligation. Information may be processed or stored in Australia or another country where the relevant provider operates. Appropriate steps should be taken to protect information when it is handled by third parties.

Cookies, security and retention

Cookies and similar technologies

Rtbet Casino may use cookies and similar technologies to remember preferences, keep sessions working, support account security, measure website performance and understand how visitors use the website. Some cookies are necessary for core functions, while others may help with analytics, personalisation or communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect how some website features operate, including sign-in, navigation or other account functions. Browser settings may also allow players to delete cookies that have already been stored.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and controls for service providers. No website, online service or method of electronic storage can be guaranteed to be completely secure, so players should use strong account credentials, keep login information confidential and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Player privacy rights and requests

Players may have privacy rights in relation to personal information held about them. These rights can depend on the nature of the request, the information involved and applicable requirements. A request may be made to access personal information, correct information that is inaccurate or incomplete, ask for deletion of information where appropriate, or withdraw consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@rtbetcasino.win. Please explain the request clearly and include enough information to help locate the relevant account or records. For security reasons, reasonable steps may be taken to confirm the identity of the person making the request before information is provided or changes are made.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise appropriate. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where available.
Questions or complaints: contact support@rtbetcasino.win if you have concerns about how personal information is handled.

Withdrawing consent to marketing will not generally affect service-related communications that are needed to operate an account, process transactions, provide security notices or respond to a player. A withdrawal may not apply retrospectively to processing that took place before consent was withdrawn. Requests will be considered and handled within a reasonable period, subject to identity checks, technical limitations and any information that must be retained.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material update.